Token Exchange

Token exchange is a security step where one access token gets swapped for another, more limited one.

When a buyer connects your app in ChatGPT or Claude, the assistant needs permission to act for them — but only just enough.

Token exchange takes the broad sign-in credential and trades it for a narrow, scoped token that does one job and nothing more.

It's the plumbing that keeps "let the assistant book a meeting for me" from turning into "let the assistant do anything."

Why it matters for the ChatGPT funnel

Mostly under the hood. Here's the one thing you actually need to know.

When this handshake is set up right, the buyer connects in two clicks and never leaves the chat.

When it's broken, they hit an error or a scary permission wall — and a hesitating buyer is a lost lead.

So token exchange isn't a marketing lever, but a busted one quietly kills conversions inside the ChatGPT funnel.

How drio fits

You don't have to think about this. drio handles the auth and token exchange for you, so the connect step is clean and the assistant can book the meeting without friction.