Privacy policy

Last updated:January 5, 2026

1. Information We Collect

We collect information to provide and improve our services.

a. Information You Provide

  • Account information: Name, email address, company name, password, and related signup details.
  • Billing information: Payment details handled by trusted payment partners.
  • Communications: Messages and contact details from support requests.
  • Uploaded content: Files and data you upload while using drio.

b. Information We Automatically Collect

  • Usage data: Features used, time spent, and pages visited.
  • Device information: Browser type, IP address, operating system, and device identifiers.
  • Cookies and tracking: We use cookies and analytics tools to understand behavior and improve the platform.

c. Information From Third Parties

We may receive limited data from connected integrations and payment providers.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our services.
  • Improve product performance and user experience.
  • Process payments and invoices.
  • Respond to support requests.
  • Send updates, security notices, and product communications.
  • Comply with legal obligations and enforce terms.

3. How We Share Your Information

We do not sell personal information. We only share data with:

  • Service providers who support hosting, analytics, and payments.
  • Authorities when required by law.
  • Transaction counterparts during mergers or acquisitions.
  • Parties you explicitly authorize.

4. Data Retention

We retain data while your account is active or as required for legal and operational purposes. You can request deletion at support@getdrio.com.

5. Data Security

We use industry-standard safeguards including HTTPS/TLS, access controls, and secure infrastructure. No online system is completely risk-free.

6. Your Rights and Choices

Depending on your jurisdiction, you may be able to:

  • Access your data.
  • Correct or delete your information.
  • Restrict or object to certain processing.
  • Opt out of marketing communications.

To exercise these rights, contact support@getdrio.com.

7. Cookies and Tracking Technologies

Cookies help with authentication, personalization, and analytics. You can manage cookies in your browser settings.

8. Third-Party Services

Our services may link to third-party platforms. Their privacy practices are managed by their own policies.

9. Children's Privacy

drio is not intended for children under 13 (or under 16 where applicable). If we learn we have collected data from minors, we will delete it.

10. International Data Transfers

If you access drio from another country, your information may be processed in other jurisdictions in compliance with applicable law.

11. Policy Updates

We may update this policy from time to time. The latest version is always published on this page.

12. Contact

For privacy questions, contact support@getdrio.com.