Access vs. Refresh Token

When a buyer connects your app inside ChatGPT, the assistant gets two passes. An access token is the short-lived one it shows to do things on the buyer's behalf — it expires fast, often in minutes. A refresh token is the long-lived backstage pass that quietly fetches a fresh access token when the old one dies, so nobody has to log in again.

Why it matters for the ChatGPT funnel

This is mostly under the hood, but the one thing you actually need to know is that bad token handling breaks the conversion moment. If a buyer hits "please sign in again" while booking a meeting, you lose the lead right there. Smooth token refresh is what keeps the chat flowing from intent to booked meeting without friction. It is the difference between a closed loop and a dropped one.

How drio fits

You do not have to think about this. drio handles the access and refresh token dance behind your connector, so the session stays alive and the buyer never gets bounced. You watch booked leads land; we keep the plumbing quiet. See model-context-protocol for the layer this all sits on.