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Zendesk MCP Server

Source

A Model Context Protocol server for Zendesk

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Overview

Zendesk MCP Server is a Model Context Protocol server designed for seamless integration with Zendesk, facilitating ticket management and response drafting.

To use the Zendesk MCP Server, you need to build the server using the provided commands, set up your Zendesk credentials in a .env file, and configure it within the Claude desktop application. Instructions can be found in the project's GitHub repository.

  • Retrieval and management of Zendesk tickets and comments. - Specialized prompts for analyzing tickets and drafting responses. - Access to full Zendesk Help Center articles as a knowledge base.
  1. Analyzing customer support tickets for better insights.
  2. Drafting quick responses to common customer inquiries.
  3. Accessing and utilizing Zendesk Help Center information efficiently.

Add to your AI client

Use these steps to connect Zendesk MCP Server in Cursor, Claude, VS Code, and other MCP-compatible apps. The same JSON appears in the Use with menu above for one-click copy.

Cursor

Add this to your .cursor/mcp.json file in your project root, then restart Cursor.

.cursor/mcp.json

{
  "mcpServers": {
    "zendesk-mcp-server-reminia": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-zendesk-mcp-server-reminia"
      ]
    }
  }
}

Claude Desktop

Add this server entry to the mcpServers object in your Claude Desktop config, then restart the app.

~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)

{
  "mcpServers": {
    "zendesk-mcp-server-reminia": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-zendesk-mcp-server-reminia"
      ]
    }
  }
}

Claude Code

Add this to your project's .mcp.json file. Claude Code will detect it automatically.

.mcp.json (project root)

{
  "mcpServers": {
    "zendesk-mcp-server-reminia": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-zendesk-mcp-server-reminia"
      ]
    }
  }
}

VS Code (Copilot)

Add this to your .vscode/mcp.json file. Requires the GitHub Copilot extension with MCP support enabled.

.vscode/mcp.json

{
  "servers": {
    "zendesk-mcp-server-reminia": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-zendesk-mcp-server-reminia"
      ]
    }
  }
}

Windsurf

Add this to your Windsurf MCP config file, then restart Windsurf.

~/.codeium/windsurf/mcp_config.json

{
  "mcpServers": {
    "zendesk-mcp-server-reminia": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-zendesk-mcp-server-reminia"
      ]
    }
  }
}

Cline

Open Cline settings, navigate to MCP Servers, and add this server configuration.

Cline MCP Settings (via UI)

{
  "mcpServers": {
    "zendesk-mcp-server-reminia": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-zendesk-mcp-server-reminia"
      ]
    }
  }
}

FAQ

Can I integrate other services with Zendesk MCP Server?

Currently, it is specifically designed for Zendesk, but future expansions may include more integrations.

What are the prerequisites for running Zendesk MCP Server?

You need to have Python and relevant packages installed, as detailed in the setup instructions.

Is there support for errors and debugging?

Yes, the GitHub repository provides guidelines for common troubleshooting steps.7:["$","div",null,{"className":"container mx-auto flex flex-col gap-4","children":["$L26","$L27",["$","$L28",null,{"currentProject":{"id":461,"uuid":"cfadacaa-9712-4e6e-a0df-0a6705729b5e","name":"zendesk-mcp-server","title":"Zendesk MCP Server","description":"A Model Context Protocol server for Zendesk","avatar_url":"https://avatars.githubusercontent.com/u/21080037?v=4","created_at":"2024-12-19T02:13:09.035Z","updated_at":"2024-12-19T12:39:30.197Z","status":"created","author_name":"reminia","author_avatar_url":"https://avatars.githubusercontent.com/u/21080037?v=4","tags":"zendesk,mcp-server","category":"developer-tools","is_featured":false,"sort":1,"url":"https://github.com/reminia/zendesk-mcp-server","target":"_self","content":"$29","summary":"$2a","img_url":"https://github.com/reminia/zendesk-mcp-server/actions/workflows/ci.yml/badge.svg","type":null,"metadata":null,"user_uuid":null,"tools":null,"sse_url":null,"sse_provider":null,"sse_params":null,"is_official":false,"server_command":null,"server_params":null,"server_config":null,"allow_call":false,"is_innovation":false,"is_dxt":false,"dxt_manifest":null,"dxt_file_url":null,"is_audit":false},"randomProjects":[],"currentServerKey":"$undefined"}]]}]

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