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ServiceNow MCP Server

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MCP Server for ServiceNow

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Overview

ServiceNow MCP Server is a Model Completion Protocol (MCP) server implementation that allows Claude to interact with ServiceNow instances, enabling data retrieval and action execution through the ServiceNow API.

To use the ServiceNow MCP Server, clone the repository, set up a virtual environment, install the package, and configure your ServiceNow credentials in a .env file. Start the server using the command python -m servicenow_mcp.cli.

  • Connect to ServiceNow instances using Basic, OAuth, or API Key authentication methods. - Query, create, update, and delete ServiceNow records. - Execute ServiceNow scripts and workflows. - Access and optimize the ServiceNow Service Catalog. - Debug mode for troubleshooting.
  1. Automating incident management tasks in ServiceNow.
  2. Managing service catalog items and categories.
  3. Optimizing service catalog for better user experience.
  4. Handling change management processes efficiently.
  5. Integrating workflows with ServiceNow for seamless operations.

Add to your AI client

Use these steps to connect ServiceNow MCP Server in Cursor, Claude, VS Code, and other MCP-compatible apps. The same JSON appears in the Use with menu above for one-click copy.

Cursor

Add this to your .cursor/mcp.json file in your project root, then restart Cursor.

.cursor/mcp.json

{
  "mcpServers": {
    "servicenow-mcp-osomai": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-servicenow-mcp-osomai"
      ]
    }
  }
}

Claude Desktop

Add this server entry to the mcpServers object in your Claude Desktop config, then restart the app.

~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)

{
  "mcpServers": {
    "servicenow-mcp-osomai": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-servicenow-mcp-osomai"
      ]
    }
  }
}

Claude Code

Add this to your project's .mcp.json file. Claude Code will detect it automatically.

.mcp.json (project root)

{
  "mcpServers": {
    "servicenow-mcp-osomai": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-servicenow-mcp-osomai"
      ]
    }
  }
}

VS Code (Copilot)

Add this to your .vscode/mcp.json file. Requires the GitHub Copilot extension with MCP support enabled.

.vscode/mcp.json

{
  "servers": {
    "servicenow-mcp-osomai": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-servicenow-mcp-osomai"
      ]
    }
  }
}

Windsurf

Add this to your Windsurf MCP config file, then restart Windsurf.

~/.codeium/windsurf/mcp_config.json

{
  "mcpServers": {
    "servicenow-mcp-osomai": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-servicenow-mcp-osomai"
      ]
    }
  }
}

Cline

Open Cline settings, navigate to MCP Servers, and add this server configuration.

Cline MCP Settings (via UI)

{
  "mcpServers": {
    "servicenow-mcp-osomai": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-servicenow-mcp-osomai"
      ]
    }
  }
}

FAQ

**What authentication methods are supported?**

Basic, OAuth, and API Key authentication methods are supported.

**Can I use this server for all ServiceNow functionalities?**

Yes, it provides tools for incident management, service catalog, change management, and more.

**Is there documentation available?**

Yes, additional documentation is available in the `docs` directory of the repository.7:["$","div",null,{"className":"container mx-auto flex flex-col gap-4","children":["$L26","$L27",["$","$L28",null,{"currentProject":{"id":1824,"uuid":"3d064926-5bde-4c20-83d9-0ad365399f3b","name":"servicenow-mcp","title":"ServiceNow MCP Server","description":"MCP Server for ServiceNow","avatar_url":"https://avatars.githubusercontent.com/u/144877882?v=4","created_at":"2025-03-05T05:33:09.835Z","updated_at":"2025-03-12T10:20:52.467Z","status":"created","author_name":"osomai","author_avatar_url":"https://avatars.githubusercontent.com/u/144877882?v=4","tags":"[]","category":"developer-tools","is_featured":false,"sort":1,"url":"https://github.com/osomai/servicenow-mcp","target":"_self","content":"$29","summary":"$2a","img_url":"https://camo.githubusercontent.com/c81d1e1498dbfacd08f564e2d0f359cb1f310cdaadf998d7e7d9a00ba3842f0d/68747470733a2f2f6d736565702e6e65742f70722f6f736f6d61692d736572766963656e6f772d6d63702d62616467652e706e67","type":null,"metadata":"{\"star\":\"61\",\"license\":\"MIT license\",\"language\":\"Python\",\"is_official\":false,\"latest_commit_time\":\"2025-05-08 09:07:42\"}","user_uuid":null,"tools":null,"sse_url":null,"sse_provider":null,"sse_params":null,"is_official":false,"server_command":null,"server_params":null,"server_config":null,"allow_call":false,"is_innovation":false,"is_dxt":false,"dxt_manifest":null,"dxt_file_url":null,"is_audit":false},"randomProjects":[],"currentServerKey":"$undefined"}]]}]

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