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Zendesk MCP Server

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Overview

Zendesk MCP Server is a Model Context Protocol server designed for seamless integration with Zendesk, enabling efficient management and analysis of Zendesk tickets.

To use the Zendesk MCP Server, set up the server by building it with the provided commands, configure your Zendesk credentials in the .env file, and run the server with the specified command in Claude desktop.

  • Tools for retrieving and managing Zendesk tickets and comments. - Specialized prompts for ticket analysis and drafting responses. - Full access to Zendesk Help Center articles as a knowledge base.
  1. Analyzing Zendesk tickets for better customer support.
  2. Drafting responses to customer inquiries efficiently.
  3. Accessing and utilizing knowledge base articles for support.

Add to your AI client

Use these steps to connect Zendesk MCP Server in Cursor, Claude, VS Code, and other MCP-compatible apps. The same JSON appears in the Use with menu above for one-click copy.

Cursor

Add this to your .cursor/mcp.json file in your project root, then restart Cursor.

.cursor/mcp.json

{
  "mcpServers": {
    "reminia-zendesk-mcp-server-mcp-mirror": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-reminia-zendesk-mcp-server-mcp-mirror"
      ]
    }
  }
}

Claude Desktop

Add this server entry to the mcpServers object in your Claude Desktop config, then restart the app.

~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)

{
  "mcpServers": {
    "reminia-zendesk-mcp-server-mcp-mirror": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-reminia-zendesk-mcp-server-mcp-mirror"
      ]
    }
  }
}

Claude Code

Add this to your project's .mcp.json file. Claude Code will detect it automatically.

.mcp.json (project root)

{
  "mcpServers": {
    "reminia-zendesk-mcp-server-mcp-mirror": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-reminia-zendesk-mcp-server-mcp-mirror"
      ]
    }
  }
}

VS Code (Copilot)

Add this to your .vscode/mcp.json file. Requires the GitHub Copilot extension with MCP support enabled.

.vscode/mcp.json

{
  "servers": {
    "reminia-zendesk-mcp-server-mcp-mirror": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-reminia-zendesk-mcp-server-mcp-mirror"
      ]
    }
  }
}

Windsurf

Add this to your Windsurf MCP config file, then restart Windsurf.

~/.codeium/windsurf/mcp_config.json

{
  "mcpServers": {
    "reminia-zendesk-mcp-server-mcp-mirror": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-reminia-zendesk-mcp-server-mcp-mirror"
      ]
    }
  }
}

Cline

Open Cline settings, navigate to MCP Servers, and add this server configuration.

Cline MCP Settings (via UI)

{
  "mcpServers": {
    "reminia-zendesk-mcp-server-mcp-mirror": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-reminia-zendesk-mcp-server-mcp-mirror"
      ]
    }
  }
}

FAQ

Can I retrieve tickets from any Zendesk account?

Yes! You can retrieve tickets as long as you have the correct credentials set up in the `.env` file.

Is there a limit to the number of tickets I can analyze?

No, you can analyze as many tickets as your Zendesk account allows.

How do I set up the server?

Follow the setup instructions provided in the documentation, including building the server and configuring your credentials.7:["$","div",null,{"className":"container mx-auto flex flex-col gap-4","children":["$L26","$L27",["$","$L28",null,{"currentProject":{"id":593,"uuid":"a2149e47-37bb-4b38-b51c-f50906ee1d83","name":"reminia_zendesk-mcp-server","title":"Zendesk MCP Server","description":"Mirror of","avatar_url":"https://avatars.githubusercontent.com/u/192820360?v=4","created_at":"2024-12-30T03:23:39.090Z","updated_at":"2025-02-23T07:15:12.563Z","status":"created","author_name":"MCP-Mirror","author_avatar_url":"https://avatars.githubusercontent.com/u/192820360?v=4","tags":"zendesk,mcp-server,ticket-management","category":"developer-tools","is_featured":false,"sort":1,"url":"https://github.com/MCP-Mirror/reminia_zendesk-mcp-server","target":"_self","content":"$29","summary":"$2a","img_url":"https://github.com/reminia/zendesk-mcp-server/actions/workflows/ci.yml/badge.svg","type":null,"metadata":null,"user_uuid":null,"tools":null,"sse_url":null,"sse_provider":null,"sse_params":null,"is_official":false,"server_command":null,"server_params":null,"server_config":null,"allow_call":false,"is_innovation":false,"is_dxt":false,"dxt_manifest":null,"dxt_file_url":null,"is_audit":false},"randomProjects":[],"currentServerKey":"$undefined"}]]}]

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