# freshdesk MCP server

Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.

## Links
- Registry page: https://www.getdrio.com/mcp/io-usefulapi-freshdesk
- Repository: https://github.com/m190/usefulapi-mcp

## Install
- Endpoint: https://freshdesk.usefulapi.io/mcp
- Auth: Not captured

## Setup notes
- Remote endpoint: https://freshdesk.usefulapi.io/mcp

## Tools
- freshdesk_list_tickets (List tickets) - List/filter tickets (max page 300). Freshdesk REST: GET /tickets. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_get_ticket (Get ticket) - Get a single ticket by id. Freshdesk REST: GET /tickets/{id}. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_search_tickets (Search tickets) - Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_list_ticket_conversations (List ticket conversations) - List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_list_contacts (List contacts) - List/filter contacts. Freshdesk REST: GET /contacts. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_get_contact (Get contact) - Get a single contact by id. Freshdesk REST: GET /contacts/{id}. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_search_contacts (Search contacts) - Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `company_id:123`. Freshdesk REST: GET /search/contacts. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_list_companies (List companies) - List companies. Freshdesk REST: GET /companies. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_get_company (Get company) - Get a single company by id. Freshdesk REST: GET /companies/{id}. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_list_agents (List agents) - List/filter agents. Freshdesk REST: GET /agents. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_get_agent (Get agent) - Get a single agent by id. Freshdesk REST: GET /agents/{id}. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_list_groups (List groups) - List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_create_ticket (Create ticket) - Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_update_ticket (Update ticket) - Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_reply_ticket (Reply to ticket) - Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_add_note (Add note to ticket) - Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_create_contact (Create contact) - Create a contact. `name` is required. Freshdesk REST: POST /contacts. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_update_contact (Update contact) - Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}. Endpoint: https://freshdesk.usefulapi.io/mcp
- freshdesk_create_company (Create company) - Create a company. `name` is required. Freshdesk REST: POST /companies. Endpoint: https://freshdesk.usefulapi.io/mcp

## Resources
Not captured

## Prompts
Not captured

## Metadata
- Owner: io.usefulapi
- Version: 1.0.0
- Runtime: Streamable Http
- Transports: HTTP
- License: Not captured
- Language: Not captured
- Stars: Not captured
- Updated: Aug 1, 2026
- Source: https://registry.modelcontextprotocol.io