Freshdesk MCP Server

MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules

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Overview

freshdesk_mcp is an MCP server designed for Freshdesk, enabling AI models to interact seamlessly with Freshdesk modules.

To use freshdesk_mcp, set up the server and configure it to connect with your Freshdesk account. Once configured, you can deploy AI models to automate tasks and enhance customer support.

Integration with Freshdesk modules for AI interaction - Automation of customer support tasks - Customizable AI model deployment

Automating ticket responses in Freshdesk.
Enhancing customer support with AI-driven insights.
Streamlining communication between AI models and Freshdesk.

Add to your AI client

Use these steps to connect Freshdesk MCP Server in Cursor, Claude, VS Code, and other MCP-compatible apps. The same JSON appears in the Use with menu above for one-click copy.

Cursor

Add this to your .cursor/mcp.json file in your project root, then restart Cursor.

.cursor/mcp.json

{
  "mcpServers": {
    "freshdesk-mcp-effytech": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk-mcp-effytech"
      ]
    }
  }
}

Claude Desktop

Add this server entry to the mcpServers object in your Claude Desktop config, then restart the app.

~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)

{
  "mcpServers": {
    "freshdesk-mcp-effytech": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk-mcp-effytech"
      ]
    }
  }
}

Claude Code

Add this to your project's .mcp.json file. Claude Code will detect it automatically.

.mcp.json (project root)

{
  "mcpServers": {
    "freshdesk-mcp-effytech": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk-mcp-effytech"
      ]
    }
  }
}

VS Code (Copilot)

Add this to your .vscode/mcp.json file. Requires the GitHub Copilot extension with MCP support enabled.

.vscode/mcp.json

{
  "servers": {
    "freshdesk-mcp-effytech": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk-mcp-effytech"
      ]
    }
  }
}

Windsurf

Add this to your Windsurf MCP config file, then restart Windsurf.

~/.codeium/windsurf/mcp_config.json

{
  "mcpServers": {
    "freshdesk-mcp-effytech": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk-mcp-effytech"
      ]
    }
  }
}

Cline

Open Cline settings, navigate to MCP Servers, and add this server configuration.

Cline MCP Settings (via UI)

{
  "mcpServers": {
    "freshdesk-mcp-effytech": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-freshdesk-mcp-effytech"
      ]
    }
  }
}

FAQ

Can freshdesk_mcp work with any AI model?

Yes! freshdesk_mcp is designed to be compatible with various AI models.

Is there a cost associated with using freshdesk_mcp?

freshdesk_mcp is open-source and available under the MIT license, making it free to use.

How do I get support for freshdesk_mcp?

You can find support and documentation on the GitHub repository.

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